If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the product descriptions on the product page for each of our products.

We completely get it, we change our minds too!

BEFORE ORDER DISPATCHED

You can cancel your order by sending us an email and we'll cancel this for you.

AFTER ORDER DISPATCHED

While we wish could, once an order is dispatched & on its way to you, we are unable to alter or cancel it.

Once you receive the items, should they not work out then please request an exchange for a preferred option, or request a refund. Shipping costs are not refundable.

eGift cards and any digital products will be sent to the email address provided once you've completed checkout.

For all physical items, please allow 24h for your order to be processed and then UK orders are typically shipped on a 48h service. There's an express delivery option available at checkout if you're keen to get your haircare goodies sooner!

United Kingdom:

• Standard: up to 3-5 days (free standard shipping for orders over £60)
• Express: up to 2 days

Europe: Tracked service, up to 5 working days

Rest of the World: Tracked service, up to 7 working days

Please review the shipping policy for further detail

Yes, we ship all over the world where our couriers permit. Shipping costs will apply, and will be added at checkout. Your country may impose customs duty and sales tax on your order, which you will be responsible for paying so please ensure you are aware of your country's import limits

• Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
• Once your order is fulfilled, you will receive an email notification with your tracking information.
• Shipping fees are non-refundable in the case of returns.
• Please see the full shipping policy here

90 seconds usually, but no more than 2 minutes each time

Please do not wash your cap as Lava Caps should never get wet! We'd advise using a waterproof or disposable shower caps each time you use your Lava Cap to reduce the cleaning requirement, but if your cap gets conditioner or hair product on it then wipe clean with a warm damp cloth, being careful not to soak it.

You can use your Lava Cap whenever you condition your hair, so even daily if you use leave-in conditioners! We recommend using the cap at least weekly if you have dry hair to help your hair find its ideal moisture balance.
The Lava Cap provides a gentle heat so it does not cause heat damage while boosting your hair's conditioning treatment.

Yes, we recommend GROW or BATANA hair oils to support your hair growth goals, or Vanill-ah if you are mainly focusing on achieving and maintaining moisturised hair.

At least 12 months with good storage and when kept completely dry, but often longer

Our MINI range is suitable for children from the age of 2 years old, though we advise parents to use with children who are able to give you feedback in case the cap feels too warm for them.

MINI is suitable for children up to 7 years, though some adults wear MINI if the headband size fits them and if they have shorter hair, or very short or fine hair that shrinks when wet 

Our hair oils are extremely versatile and can be used in different ways depending on the amount used and length of application

• Daily Moisture Sealer: with a few drops on fingertips, apply to the tips and the lengths of your lightly damp hair (spritz hair with a water-based mist or leave-in conditioner). Adjust amount for hair length. Perfect for the LOC (liquid, oil and cream) or LOCG (liquid, oil, cream and gel) methods
• Pre-poo Treatment: perfect for curls and wavy hair to counteract the dehydrating effects of shampoo, apply from roots to ends on dry hair before cleansing. Leave in for 30 minutes or overnight then wash and style as usual
• Overnight Mask: apply generously to hair and scalp, massage gently and then wrap hair with a waterproof cap, securing this with a Lava Cap (heated or not) or a scarf, bonnet or durag and leave overnight. Follow up with your washday routine the following morning.
• After Shampooing: warm oil in hands and apply to damp, towel-dried hair. Comb through and then dry and style as desired.

Your hair will benefit from regular & consistent use of hair oils. By adjusting the amount applied you can use GROW daily, multiple times a week, weekly and each washday to help nourish hair and seal in mositure. You should determine how often you'd like to use it but here's a rough guide depending on the purpose.

• Moisture Sealer: applied to ends to protect moisture - daily
• Pre-poo Treatment / Hot Oil Treatment / Overnight Treatment: each washday
• Post Shampoo Moisture Sealer: each washday 

Your hair will feel noticeably soft after a few hours of applying oil to damp hair. With regular use, the botanical actives will contribute to a healthy head and scalp system.

Yes, and preferably use on damp hair e.g. towel-dried or after spritzing with a water-based mist or leave-in conditioner to enhance levels of moisture in hair. Lava Cap oils are perfect used as part of the LOC (liquid, oil and cream) or LOCG (liquid, oil, cream and gel) methods.

How long your oil lasts will depend the usage amount and frequency of use, but with regular usage on average a 50ml bottle lasts 2-4 weeks. You can have a treatment or two and use as a regular moisture sealer

As a rough guide, the following amounts are recommended on each application for a head of medium length/density hair:

• Regular Moisture Sealer or Post Shampoo: divide hair into 10 sections, apply two pipette squirts to each section.This totals around 7ml of oil
• Pre-poo Treatment or Overnight Mask: divide hair into 10 sections, apply four pipette squirts to each section.This totals around 15ml of oil

Lava oils are natural and have a shelf life of 12 months from opening, please also note the expiry date stated on the bottle. This applies when your oil is stored in a cool place and away from direct sunlight.

100% Natural Ingredients: Carthamus Tinctorius (Safflower) Seed Oil and Equisetum Arvense (Horsetail) and Urtica Dioica (Nettle), Simmondsia Chinensis (Jojoba) Seed Oil, Brassica Campestris (Rapeseed) Seed Oil, Melia Azadirachta (Neem) Seed Oil, Tocopherol (Vitamin E), Rosmarinus Officinalis (Rosemary) Leaf Oil, Vanilla Planifolia (Vanilla) Fruit Extract, Citrus Nobilis (Mandarin) Peel Oil, Citrus Aurantifolia (Lime) Oil, Cananga Odorata (Ylang Ylang) Flower Oil, Zingiber Officinale (Ginger) Root Oil, Cistus Ladaniferus (Labdanum) Leaf/Stem Extract, Piper Nigrum (Black Pepper) Fruit Oil, Commiphora Myrrha (Myrrh) Oil, Benzyl Alcohol*, Benzyl Salicylate*, Citral*, Eugenol*, Geraniol*, Isoeugenol*, Benzyl Benzoate*, Citronellol*, Farnesol*, Limonene*, Linalool*

*Naturally occurring in essential oils

Old Formula (98% Natural): Carthamus Tinctorius (Safflower) Oil and Rosmarinus Officinalis (Rosemary) Oil, Simmondsia Chinensis (Jojoba) Oil, Azadirachta Indica (Neem) Oil, Brassica Napus (Rapeseed) Oil, Tocopherol (Vitamin E) Oil, GROW fragrance blend (including Amber, Honey & Black Pepper)

Elaeis Oleifera (Batana) Kernel Oil

Simmondsia Chinensis (Jojoba) Seed Oil, Vanilla Planifolia Fruit Extract