Shipping & Returns

We offer Free Shipping On Orders Over £30 (UK) or £50 (Worldwide)!

 

Once the payment for your order has been successfully received please allow 24 hours for your order to be processed.

 

Due to the coronavirus issue shipping times may be impacted though where things are within our control we'll try to stick to the normal delivery times to the following geographies:

 

  • Africa: 4 – 5 working days

  • Caribbean: 3 – 5 working days

  • Europe and United Kingdom: 3 – 5 working days

  • North & South America: 3 – 5 working days

 

You will receive an order tracking number after we have processed your order so you can monitor your delivery online.

If you have any problems with your order contact us and we'll endeavour to resolve any issues!


Please Note

  • We do not currently process or ship items on weekends or public holidays and all orders placed over the weekend or on a public holiday will be processed on the next working day - please factor this into the expected delivery time frames.

  • Any import duties, taxes or customs charges are not included in the cost of the product or the free shipping and are the responsibility of the customer if incurred. This cost is non-refundable by Luxeriva. Please note, there may be import duties payable even for UK orders as products may arrive from international warehouses.

  • Please ensure you enter your delivery address correctly during the checkout process, as well as the correct contact information as this will be used by the courier if necessary to assist delivery. We will be unable to change the shipping address once an order has been placed.

  • The courier will make several attempts to deliver the parcel, and it is the customer's responsibility to arrange re-delivery or a collection. Refunds will not be issued for abandoned or rejected packages. Please follow our standard return process as outlined in our Return Policy if you would like a refund.

  • Luxeriva is not responsible for any postal delays or customs delays

Returns

We know things don't always go to plan so we do accept returns. If you've changed your mind about the purchase we can give you a refund, no problem - just send us the items in their original packaging & state (i.e. unworn & unaltered) within 30 days of receipt for a full refund. You will need to cover the cost of return postage in this instance.

While we’re super confident about our Lava Caps in the unlikely event you aren’t happy with the performance due to a fault or if the item does not match the description just send it back to us for a full, no quibble refund within 30 days of receiving your order. We will ask you to provide proof and cost of postage in order to reimburse the postal charge.

*Please review our delivery timelines so you know when to expect your parcel*

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Exchanges (for unused items, eligible within 30 days of receipt)

Use the Contact Us page to request an exchange stating your order number, reason for exchange and what you'd like to swap your item(s) for. If there is a price difference between the new and original item(s) we will send you an invoice or issue a partial refund on receiving the original item(s).

  • If you have changed your mind or ordered an incorrect item you will need to cover the subsequent shipping costs

  • If you'd like to replace a defective or damaged item then be sure to Contact Us so that we can arrange this for you at no additional cost

  • Exchange requests are only valid when received within 30 days of receipt

Refunds (for unused items, eligible within 30 days of receipt)

Use the Contact Us page to request a refund if you’d like to return an item stating your order number and reason for the refund. Once we have heard from you we will confirm whether you are eligible for a refund and then you can go ahead and return the item(s) to Luxeriva, Kemp House, 160 City Road, London, EC1V 2NX.

  • Change of mind items must be returned to us within 30 days of receipt to qualify for a full refund (not incl. Return P&P). Please note, you will be responsible for paying for the postage costs to return the item.

  • Faulty products must be returned within 30 days of receipt to qualify for a full refund (incl. Return P&P), please do get in touch with us if you feel something isn’t as expected

  • The returned goods remain your responsibility until we receive it back so be sure to obtain proof of postage in the event the parcel gets lost in transit.

  • If your returned items have not reached us within the time frames stated by your courier please get in touch with us via the Contact Us page so that we can assist

  • Once your returned item(s) are received by us and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the outcome of your refund request via email.

  • If approved, refunds are automatically issued to the same payment method used in the original purchase, and generally refunds can take up to 5 working days in the UK but this does vary depending on your payment method issuer.

  • If you haven’t received your refund from us within the expected time frame suggested above:

    • Check your bank account again

    • Contact your credit card company, it may take some time before your refund is officially posted.

    • Contact your bank. There is often some processing time before a refund is posted.

    • If you’ve done all of this and you still have not received your refund yet, please contact us at info@luxeriva.com

  • On occasion we may offer gift cards for sale, please note that these will not be eligible for return and as such are non-refundable

 

International Returns

  • We are proud to serve customers worldwide but this means that the packaging of any returned item(s) should be marked as “Returned Goods” to avoid customs charges

  • Please note it may take longer for us to receive the item depending on where you are located so please bear with us while your item is on the way, and if you needed a replacement sooner then please get in touch!

What's a Lava Cap?

Lava Cap is the flaxseed-filled, microwavable deep-conditioning cap that makes it easy for anyone with dry, frizzy hair to rehydrate & rejuvenate their tresses at home!

Simply microwave the reusable cap for 90 seconds, then wear it over your favourite conditioner or treatment mask for 15 minutes. The cap can be reheated for longer treatments.

BUT WHY "LAVA CAP"?

Even though she’s London-based (UK), brand creator Rose became fascinated with volcanoes following a trip to Guatemala to study sustainable farming!

We call our products Lava Cap - inspired by the fascination with these majestic volcanoes and their lava flow... the characteristic heat represents the conditioning caps & results in spectacular, hydrated hair.

Browse Amber Pop

DISCOVER LAVA CAP

To learn more about our products please feel free to contact us, check out our Instagram (@lavacapuk) or browse the website.

Genuine Lava Cap products are available for sale on this website, on our Amazon store and at select stockists.

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